Poor Services and pathetic response time

Today, 29 August 2024, I want to make an urgent payment and to my surprise the app requires me to do a profile verification which I did. When trying to process payment I received an error stating that my app is not linked to my number.

When checking my profile my app is linked to my number. Tried calling Standard bank , the lady could not assist me and referred me to the technical department who do not even respond to client calls.

I call the standard bank line again now no one is answering their call. This means that if there are issues with the app or hacking, there is a high potential for us to lose all our hard earned money as the response time for Standard bank is pathetic.

I have been trying to resolve this issue since 9am and it is now 10:41am with no help for Standard bank.

I just want standard bank to know that their service is poor and their response time to technical issue is also horrible. also I can not be paying so much of money for Prestige banking if the service is this poor. Change your name from Prestige to something else if you are not going to live up to the name.

As standard bank you need to go back to the drawing board in terms of your technological strategies, the world can not stand still. Review your current technical structure and hire candidates who are proactive than reactive.

The industry you work in is competitive so you can not be too relaxed on resolving client issues. The only reason I am with standard bank now is because of my loyalty however I must say Nedbank might be the best option for me, They are more Loyal then standard bank even when it comes to home loans.

YOU NEED TO IMPROVE, HIRE PEOPLE WHO CAN RESPOND TO CLIENT ISSUES ON TIME.

SP Mthembu ***