Poor services and no benefit from private banking

Been a client of standard bank for the past 20 years, during this time have had multiple facilities including 2 home loan accounts and 12 vaf deals that where all well conducted and closed. Currently have overdraft and credit card facilties with the bank. App**** for an increase in my overdraft. Had to supply numerous documents or more that one occasion, had to constantly follow up on application with very slow response times. Took nearly 2 weeks for a decision to be made only to find that request was declined based on areas from a vodacom contract that was closed and cancelled. Seems like no common sense is app**** when decision are being made and track record and relationship is not taken into consideration. WOULD NOT RECOMMEND STANDARDBANK OR PRIVATE BANKING TO Anyone. Absolute poor services with no benefit of paying the high service fees for private banking. Currently looking at moving my accounts elsewhere as my business is not valued enough after 20 years.