MH
MATHILDA H
1 reviews | Active since May 2014
17 Jul 2023, 12:25
Poor services
WJ BUYS We refer to account no : *** also in the deceased name and request the following :
• What happened to the funds in this account? • Bank statements from 1 AUGUST 2022 UP TO DATE. • All transactions after date of death to be reversed ad funds transferred to the estate late account.
Please urgently advise.
No feedback
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
17 Jul 2023, 12:40Good Day Mathilda
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2023, 12:40
Official
Good Day Mathilda
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
21 Jul 2023, 11:11No reply since 17 July
MH
MATHILDA H's update21 Jul 2023, 11:11
Reviewer Update
No reply since 17 July
Standard Bank's replyOfficial
21 Jul 2023, 11:40Good Day Mathilda
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2023, 11:40
Official
Good Day Mathilda
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
25 Jul 2023, 09:34Urgent feedback please
MH
MATHILDA H's update25 Jul 2023, 09:34
Reviewer Update
Urgent feedback please
Standard Bank's replyOfficial
25 Jul 2023, 10:06Hi Mathilda
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
***
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
***
Standard Bank's reply25 Jul 2023, 10:06
Official
Hi Mathilda
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
***
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
***
MH
MATHILDA H's updateReviewer Update
03 Aug 2023, 10:16We are still waiting for the documents as requested per our first complaint.
we refer to account no : **********69 also in the deceased name and request the following :
• What happened to the funds in this account?
• Bank statements from 1 AUGUST 2022 UP TO DATE.
• All transactions after date of death to be reversed ad funds transferred to the estate late account.
Please urgently advise.
we refer to account no : **********69 also in the deceased name and request the following :
• What happened to the funds in this account?
• Bank statements from 1 AUGUST 2022 UP TO DATE.
• All transactions after date of death to be reversed ad funds transferred to the estate late account.
Please urgently advise.
MH
MATHILDA H's update03 Aug 2023, 10:16
Reviewer Update
We are still waiting for the documents as requested per our first complaint.
we refer to account no : **********69 also in the deceased name and request the following :
• What happened to the funds in this account?
• Bank statements from 1 AUGUST 2022 UP TO DATE.
• All transactions after date of death to be reversed ad funds transferred to the estate late account.
Please urgently advise.
we refer to account no : **********69 also in the deceased name and request the following :
• What happened to the funds in this account?
• Bank statements from 1 AUGUST 2022 UP TO DATE.
• All transactions after date of death to be reversed ad funds transferred to the estate late account.
Please urgently advise.
Standard Bank's replyOfficial
03 Aug 2023, 10:38Good Day Mathilda
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 10:38
Official
Good Day Mathilda
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
MH
MATHILDA H's updateReviewer Update
03 Aug 2023, 11:02A different excuse everytime.
MH
MATHILDA H's update03 Aug 2023, 11:02
Reviewer Update
A different excuse everytime.
Standard Bank's replyOfficial
03 Aug 2023, 12:32Hi Mathilda
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 12:32
Official
Hi Mathilda
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***