TM
Tumelo M

1 reviews | Active since Aug 2016

25 Aug 2016, 07:07

Poor Services

<p>I've been having troubles logging into my internet banking and i have complained twice about it but nothing has been done to ensure that i get helped with my issue i even went into a branch to sort this out and a conaultant at the branch told me it was fixed but turns out it wasn't now i can't access my account let alone make the necessary payments given the fact that its that time of the month when i need to do my do's and all i sent another email this morning to ********** and it was not a very pleasant one </p> <p> </p> <p>I don't know what to do anymore </p>

0
Replies (3)
Standard Bank
Standard Bank's reply25 Aug 2016, 11:09
Official

Good day Tumelo Moleko

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply29 Aug 2016, 10:05
Official

Dear Tumelo Moleko

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,

TM
Tumelo M's update29 Aug 2016, 17:29
Reviewer Update

Yes the matter has indeed been successfully resolved, thanks again for the help