Poor services

I am a Client of Standard Bank for 35 years. So I took my wife to open a account at Standard Bank. What a bad experience. There was only one consultant available. After about 45 minutes I ask a lady if there is nobody else available to assist us. Her attitude was so unacceptable. I really felt bad that I went to Standard Bank. I am very upset. Did you ever tried to log a complain at Standard Bank. You cannot even phone the branch, because there is only one phone number for all the Standard Banks in S.A. The phone will ring, somebody will answer and then you hold on for 20 minutes and nothing happens. I am very,very disappointed in Standard Bank.