Poor services
Standard Bank are not updating the credit profile on TransUnion and I am battling to get the my profile updated and each time i ask they use to make it sounds like thy will do it but they never do it...its very misleading and they are bound to reflect the correct information
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Nov 2018, 14:52 Dear Ndivhuwo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply12 Nov 2018, 14:52
Official
Dear Ndivhuwo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
's updateReviewer Update
12 Nov 2018, 15:41This is what I received from Standard Bank some months ago, how do I know that you will update my profile.
Please update the profile as follows
1. update the profile to current and reflect the correct money outstanding
2. please classify the debt correctly, its is now reflecting that it is a credit card while it is an asset finance
3. the debt is overstated on the credit profile, kindly reflect what I owe rather than the incorrect information that is currently reflecting
Please note that it is NOT permitted to publish incorrect information and i will take all resources available to myself including going the ombudsman route if this is not resolved soonest.
's update12 Nov 2018, 15:41
Reviewer Update
This is what I received from Standard Bank some months ago, how do I know that you will update my profile.
Please update the profile as follows
1. update the profile to current and reflect the correct money outstanding
2. please classify the debt correctly, its is now reflecting that it is a credit card while it is an asset finance
3. the debt is overstated on the credit profile, kindly reflect what I owe rather than the incorrect information that is currently reflecting
Please note that it is NOT permitted to publish incorrect information and i will take all resources available to myself including going the ombudsman route if this is not resolved soonest.
's updateReviewer Update
29 Jan 2019, 12:01please update my profile consistently and monthly, its affecting my profile ratings
's update29 Jan 2019, 12:01
Reviewer Update
please update my profile consistently and monthly, its affecting my profile ratings