Poor Services

Standard Bank Customer care is non existent !!!!!!!!!

Sundays at Standard Bank ATMS I am unable to deposit money at the ATMS irrespective to which ATM I go to.

It places me in hard situation as on the first on the month my debit orders go off.

I called the customer care ( ********** 000) on the 30 December 2017 at 08:07 am and spent 30 minutes with no success as I requested alternatives to where I can deposit money.

I spoke to Team leader who name I forgot said he would revert back to me with feedback but to no avail I have not received a call.

1. The definition of customer service is “the assistance and advice provided by a company to those people who buy or use its products or service”

The service that I received was non existent !!!!

Sunday 31 January 2017 in the evening I am unable to deposit money as the facility to deposit cash is offline. I was at your Canal Walk branch ATMS with my wife and caused great concern as we are in a situation where my credit score will be negatively affected and I will fall behind with my mortgage and car payments. As result of this I had to close my Money Market account and transfer my funds to cheque account to avoid having an unpaid debit orders.

Standard Bank Slogan is “Moving Forward” is my case it moved my family backwards.

It is clear that Standard Bank has no integrity, respect and accountability for me as a customer.

I cannot bank with a bank that does not provide the basic services and I will be looking to invest into another bank.