SM
Smooth M

1 reviews | Active since Aug 2020

05 Dec 2021, 17:50

Poor SERVICES

The way I'm so furious I will have to remove my money and close the stupid account from standard bank since yesterday I have been calling for help cause the app just changed login options from nowhere and it won't go through, what ****es me off the most is that the calling is not helpful I spent a R70 airtime calling and calling I have been holding until my airtime goes off yes yes. I'm gonna close this account they couldn't even send a message to notify people if ever they have technical problems, what gives me questions is that my wife's app is working proper like always. I don't know why they created the app if they can't manage it like other banks do. I'm at work the whole time can't even send emergency money yeeer yes yes they must just close that bank if they don't know what they doing. I can't even think some of us are sensitive with our money with the ****s going on, I have no more connections to this bank it's services are very poor I'm closing the account.

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Replies (1)
Standard Bank
Standard Bank's reply06 Dec 2021, 16:17
Official
Dear Smooth M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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