AV
Anele V
1 reviews | Active since May 2024
09 May 2024, 10:28
Poor Services
I went into an agreement to settle my credit card account which was overdue. I paid the amount which was agreed upon with the lawyers representing the bank. The agreement was to settle my debt by only paying 60% of the debt. I still received calls from new attorneys to make further payment even after the 60% had been paid. I presented the paid up letter to the bank and the new attorneys numerous times and they still will not clear my name on the ITC systems nor explain further as to why the matter does not get resolved. I’ve tried contacting Experian as well and nothing gets done.
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Replies (1)Standard Bank's replyOfficial
09 May 2024, 10:31Dear Anele
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 May 2024, 10:31
Official
Dear Anele
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
