A
Abz

1 reviews | Active since Jan 2024

28 Feb 2024, 19:22

POOR SERVICE/PATHETIC SERVICE

Good Day I would just like to share a story hopefully someone can relate I’m banking with Standard Bank for the past 3 years honestly my experience with this bank is horrible the agent are terrible to deal with your banker that supposed to be looking after you you can never get hold of in the other hand you wait for days for a response Dealing with Standard couldn’t be more frustrating I change banks from FNB 13 years I’ve bank with fnb and when I needed them the most they turned around and said sorry we can help they control my account they see what’s happening so I decided to switch to Standard Bank to get the same treatment here I’ve dealt with agent that doesn’t even have the decency to get back to you and when you call the bank to speak to these agent the way they speak back to you is pathetic and horrible how does Standard bank employ people like these You’ve just lots a client a very valuable client

These are the people to look out for at Standard Bank.

#Yvonne Pillay- terrible speaker #Yumna Isaacs - I would rate this agent 0% pathic #Sherezaan ****er - not helpful at all

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Replies (1)
Standard Bank
Standard Bank's reply29 Feb 2024, 07:09
Official
Dear Abz, 

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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