Poor service/*********** banking

I took a home loan in 2021 and as required by law was also required to take building insurance, till to date its been 9 months and no insurance has been added in my loan. I came to realise this when I started getting constant calls from standard bank insurance brokers that ****ed up and never process my insurance when the property was registered.

I called and told will have to pay missed premiums which is not my fault, if this is not fixed I will switch my bond to another institution that employs professional bankers. offcourse this will follow by cancellation of any ties that I have with standard bank

I cannot be bul****, you guys know very well that each home loan must be accompanied by building insurance, but you choose to turn a blind eye and keep deducting instalments and when I have a problem or house collapse you will expert me to continue pay and of which that will not happen.

I hate dealing with unprofessional people, they annoy me, you have to know the basics and stop treating customers like a piece of *******.

If this is not fix I will switch the bond, cancel my account and move on