KM
Kandice M
1 reviews | Active since Oct 2013
04 Mar 2022, 07:58
Poor Service/Customer support
After speaking to a consultant I was informed to send through an email request with supporting documents to receive statements.
This request was sent through 7 times with only ONE response saying that it will be attended to, it was as expected not. This is not the first time I have received such poor service from Standard Bank. I have never experienced these issues with FNB, requests are handled within over just over 24 hours.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Mar 2022, 11:28Hello Serina
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Best regards,
Standard Bank's reply22 Mar 2022, 11:28
Official
Hello Serina
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today, please review and respond accordingly.
We appreciate your support and loyalty.
Kind Regards
Standard Bank Help Centre
***
Best regards,
KM
Kandice M's updateReviewer Update
07 Apr 2022, 10:09I have responded to the email sent through to no avail as expected. Trying to get assistance out of you guys have become extremely frustrating. I am at the verge of closing my accounts with Standard Bank!
KM
Kandice M's update07 Apr 2022, 10:09
Reviewer Update
I have responded to the email sent through to no avail as expected. Trying to get assistance out of you guys have become extremely frustrating. I am at the verge of closing my accounts with Standard Bank!
Standard Bank's replyOfficial
26 Apr 2022, 11:02Dear Serina, we hope you are well.
We would like to make sure that you were contact and this matter has been resolved to your satisfaction. If not, please let us know so that we can make sure the right person gets in touch.
Kindest regards, Standard Bank Social Media Team
We would like to make sure that you were contact and this matter has been resolved to your satisfaction. If not, please let us know so that we can make sure the right person gets in touch.
Kindest regards, Standard Bank Social Media Team
Best regards,
Standard Bank's reply26 Apr 2022, 11:02
Official
Dear Serina, we hope you are well.
We would like to make sure that you were contact and this matter has been resolved to your satisfaction. If not, please let us know so that we can make sure the right person gets in touch.
Kindest regards, Standard Bank Social Media Team
We would like to make sure that you were contact and this matter has been resolved to your satisfaction. If not, please let us know so that we can make sure the right person gets in touch.
Kindest regards, Standard Bank Social Media Team
Best regards,