Poor service/Banking fees

Good Day

I have emailed Standard bank, with no response, numerous times.

I have an overdrawn current account in your book. The balance is close to R3000.

However, this is not due to my negligence. Mtn kept on debiting the account whilst I requested them to move the debit order to my Mymo account. Thus, every time the debit order was returned and fees were incured.

I wrote to and phoned Mtn numerous times. I pay them via eft.

They eventually, but to late debited my Mymo account which should have been cancelled as well.

I was a Standard Bank employee until last year March, when I left the service I moved banks. I know that even if I closed the account a debit order as such will only reactivate the account to open.

I even logged a Hello Peter, but Mtn never responded.

My request is whether this account can be written off. I have done all I can from my side.

I will be very grateful if Standard Bank can meet me with my request.

My contact number is ***.

Kind Regards Michelle Strydom ***