poor service,AGAIN!!!

A few months ago i lodged a complaint about the poor service i received at standard in polokwane where a consultant refused to let me sign the signing powers onmy grandmother s account as per our request.

Fast forward to the 4th of september 2019 where my grandmother had to go to the branch because she lost her bank card. The manager was pretty much angry when she phoned me,saying that my grandma came with someone else to the branch and that they would not help her because im not there and they would not allow the person to help my grandma create a password. First of all i did not appreciate how the manager Magdeline Molepo and whoever the consultant was, were talking to my grandma,shouting at her and confusing her. Do they think my grandma is so stupid that she would bring just anyone to the bank and not someone she trusts? I live in cape town, i cannot always be there for her when she needs me to accompany her to the bank and THAT IS THE REASON WHY WE WANTED FOR ME TO SIGN SIGNING POWERS DOCUMENTS SO THAT IN CASES LIKE THIS MY BELOVED GRANDMA DOES NOT HAVE TO WORRY ABOUT GOING IN TO GET A REPLACEMENT CARD. I have no idea why that manager and consultant felt like they had the right to disrespect my grandma when tbe consultant FAILED TO DO HER JOB IN THE FIRST PLACE!!

I specifically told my grandma to ask the consultant to go to the atm with her and withdraw the money she needed. They confused her, after screaming and shouting and embarrasing her they decided to give her the cash from inside the branch. I was not happy with that because i was obviously worried about the in branch withdrwal charges but i let that slide because i dont even know what the charges are or would be.

My grandma posted the replacement card to me as she obviously want me to take care of her finances. She asked me to check her balance for her because they did not inform her of the balance after withdrawal. I was at tablebay mall. today trying to check balance on the account. The card IS NOT WORKING the error message says "card is not linked to any account on our records please visit branch", WELL, SOMEONE DID NOT DO THEIR JOB AGAIN!!! My guess is that the card was issued but not activated,they did not even tell my grandma to sign the card. I thought that that's what consultants are supposed to do?????

I have tried to call magdeline s offce number a 100 if not a 1000 time and guess what??NO FREAKING ANSWER JUST RINGING RINGING RINGING AND FREAKING RINGING!!!I am very livid at this point. The level of incompetence at this branch is exasperating.