YS
Yasteel S
1 reviews | Active since Mar 2015
25 Sept 2024, 16:13
Poor service WRT Business Banking Account
Good Day.
I have been trying to close my business bank account since the 11th of September. I was told via email that someone will call me to sort this out, however this has not been done. I've followed up numerous times, but to no avail.
Can someone please contact me to resolve this?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
25 Sept 2024, 16:21Hi Yasteel
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Sept 2024, 16:21
Official
Hi Yasteel
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Yasteel S's updateReviewer Update
25 Sept 2024, 22:09Thank you for the quick response!
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Yasteel S's update25 Sept 2024, 22:09
Reviewer Update
Thank you for the quick response!
Standard Bank's replyOfficial
25 Sept 2024, 22:21You're welcome Yasteel.
Standard Bank's reply25 Sept 2024, 22:21
Official
You're welcome Yasteel.
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Yasteel S's updateReviewer Update
27 Sept 2024, 13:01Hi,
I still have not been contacted regarding this. Has this been escalated?
I still have not been contacted regarding this. Has this been escalated?
YS
Yasteel S's update27 Sept 2024, 13:01
Reviewer Update
Hi,
I still have not been contacted regarding this. Has this been escalated?
I still have not been contacted regarding this. Has this been escalated?
Standard Bank's replyOfficial
27 Sept 2024, 13:24Good day Yasteel.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2024, 13:24
Official
Good day Yasteel.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
YS
Yasteel S's updateReviewer Update
10 Oct 2024, 16:45Good day,
I am writing here to escalate this query again, as the process has come to a standstill, yet again.
I was contacted to close the accounts last week, however the process has come to a standstill with no response from the bank since last week. There is still an account open but I have not received an update on when it will be closed after numerous emails I have sent.
I cannot understand why it would take one month to process this request. It is very unprofessional not receiving responses to emails for very long periods, and extremely detracting as a Prestige account holder with vehicle and home loans financed by SBSA.
May I please ask you to escalate this request again?
Thanks
Yasteel
I am writing here to escalate this query again, as the process has come to a standstill, yet again.
I was contacted to close the accounts last week, however the process has come to a standstill with no response from the bank since last week. There is still an account open but I have not received an update on when it will be closed after numerous emails I have sent.
I cannot understand why it would take one month to process this request. It is very unprofessional not receiving responses to emails for very long periods, and extremely detracting as a Prestige account holder with vehicle and home loans financed by SBSA.
May I please ask you to escalate this request again?
Thanks
Yasteel
YS
Yasteel S's update10 Oct 2024, 16:45
Reviewer Update
Good day,
I am writing here to escalate this query again, as the process has come to a standstill, yet again.
I was contacted to close the accounts last week, however the process has come to a standstill with no response from the bank since last week. There is still an account open but I have not received an update on when it will be closed after numerous emails I have sent.
I cannot understand why it would take one month to process this request. It is very unprofessional not receiving responses to emails for very long periods, and extremely detracting as a Prestige account holder with vehicle and home loans financed by SBSA.
May I please ask you to escalate this request again?
Thanks
Yasteel
I am writing here to escalate this query again, as the process has come to a standstill, yet again.
I was contacted to close the accounts last week, however the process has come to a standstill with no response from the bank since last week. There is still an account open but I have not received an update on when it will be closed after numerous emails I have sent.
I cannot understand why it would take one month to process this request. It is very unprofessional not receiving responses to emails for very long periods, and extremely detracting as a Prestige account holder with vehicle and home loans financed by SBSA.
May I please ask you to escalate this request again?
Thanks
Yasteel