AJ
Abdul J

1 reviews | Active since Apr 2020

29 Apr 2020, 13:32

Poor Service Would not recommend this bank to my worst enemy

Please urgently assist as this seems to be happening quite often Standard Bank inconvenience services

I sent an e wallet to myself and when I came to the ATM I was unable to draw the amount as the ATM only had R100 notes available and the requested amount was R150.00 I left the ATM and ended the transaction. I even stood at the ATM to make sure that I was not being de*****ed NO MONIES came out of the ATM after my transaction

When I went to an alternative ATM I was told that the voucher had been used which is *******

Standard Bank just seems to be inconveniencing me of late and when this matter is resolved I will definitely be moving my account

My account number is *** Voucher number was ***5***

Please can this be resolved as I will be looking for another bank to do my banking through

0
Replies (2)
Standard Bank
Standard Bank's reply29 Apr 2020, 16:50
Official
Hello Abdul

Thank you for posting your comments. 

Your matter has escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply13 May 2020, 09:42
Official
Hello Abdul

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and responded to.

Kind regards 
Complaint Resolution Centre 
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