Poor service with no feedback

I reported ***** case on the 19th March 2026.I have been waitng for feedback and I went to the branch and the consultant said she couldn't hear me and I can't be disclosing my personal information shouting so she can hear me. I have blocked the card when I saw the unauthorized transaction on my account on the 19th March and I only got a call last week for delivery of the card and the address was wrong while this year the very same card that ***** was done on it, had expired and I gave them the correct address but when they call the information is not yet updated,they still have the old address . Delay of the card has really inconvenienced me . I wish they can improve the process they are using as when the ***** thing was happening with my card I later realized messages were send on the app,what happened that they could have called as we dont always have our app on to see transactions on our accounts. I only saw messages when I was blocking the card. I'm really disappointed with poor communication from Standard bank as I have banking with them for more than 13 years