Poor Service with a don't care too much attitude

<p>Purchased goods at a 3rd party retailer and returned same at end of December 2016...transaction reversed but no credit forthcoming to my Standard Bank Account. Reported incident at local branch at beginning of January 2017 who initiated a service query up to Head Office in JHB,with a deadline date of 17/02/2107,by which time query should have been attended to. Deadline date then forwarded to 22/02/2017...still no feedback in the matter,besides that which I have had to find out for myself. Local Branch can only do so much...problem lies with JHB...Query now approaching 60 days and still unresolved....POOR POOR SERVICE AND VERY FRUSTRATING!!!!</p>