Poor service when trying to get a student loan

One star is most probably too high a rating to provide the Standard Bank Centurion Branch where I waited today 90 min to get service. When taken to the consultant her was not very happy to see me since he wants to go home. Really guys, visited the Branch three times before to apply for a student loan. On your portal it states that a loan agent will contact us within 48 hours. Every time the loan get approved, but expires and we need to submit a new loan application. When I call the call centre they indicate that they only work with student loans already signed. When I asked to be put through to the Centurion branch to enquire, no one answers the phone. When I phone again the agent indicates that they are not allowed to give the branch number but can only transfer the call. This process is really unfriendly and you guys makes it very difficult to do business with you. My whole family and I is with Standard Bank but not for long anymore. Worst I was ever treated.