Poor Service ( was put on hold for 55min

<p>On the 8th of December 2016 I called Standard bank Customer Care to enquire about my contract save account after holding on for a long time I managed to get through to the consultant, all I wanted to know was when the account was closing. The consultant informed me that he needed to perform a security check but it felt like I was being interrogated. I then requested to speak to a supervisor, he requested that I hold on, I held on for 55min, after holding on for 55min the call was answered by another agent. I informed her that I was holding on for 55MIN, she apologised and took my number and called me back.</p> <p>She assisted me with my query and got her supervisor Jonathan Oliphants (HOPELESS) on the line, I informed him about the poor service I received and wanted to complain about it. He informed me that her will investigate the issue and get back to me. I also informed him that my phone records all the recordings and I can forward the call recording between me and consultant to him, which I did to ********** <p>After not receiving any feedback from Jonathan on the 8th of Dec I then forwarded another mail to him on the 9th of December asking for feedback on my complaint. I still did not receive feedback from him.</p> <p>It has been more than a month and I have still not received any feedback from Jonathan or Standard bank.</p> <p>STANDARD BANK CUSTOMER SERVICE SUCKS BIG TIME , EACH TIME A CALL YOUR CENTERS I SPENT NOTHING LESS THAT 30MIN ON A CALL, IT IS ALWAYS 30-45MIN WITH An AGENT. IF I REQUEST TO SPEAK TO A SUPERVISOR THEY NEVER AVAILABE, THEY ALWAYS IN MEETINGS.</p> <p>Lets see if standard bank will contact me. ********** 486</p>