Poor service to clients

<p>Good day hellopeter.</p> <p> </p> <p>There was an internation transaction I have made of $512 which I tried to send to the bank in Australia and the transaction went through successful then after 5 days my beneficiary in Australia informed me that they haven't received the payment. When I followed up with standard bank I was informed by a lady called Sylvia that the money has been returned by the bank in Australia to Standard Bank whereby I informed them to cancel the transaction and send the money back into my account which Sylvia said it should reflect in my account within 48 hours.</p> <p> </p> <p>Today the 10th of April 2017 marks the 5th day since I requested for the money to be credited into my account and yet no one is assisting me. I have been sending emails back and forth trying to understand what the problem is but no one cares to answer my emails anymore.</p> <p> </p> <p>I am not so happy about the level of service I have received from Standard Bank and I am honestly thinking of closing all my accounts with them as soon as this matter has been resolved. I never knew I will receive such low service level as a customer for many years.</p> <p> </p> <p>Please do share my story with others.</p> <p> </p> <p>Thank you.</p>