Poor service to client

Deposited money into a Standard bank ATM at Wonderpark mall, the ATM never confirmed the result of the transaction. So I consulted the branch that I was making the ATM deposit at. They promised feedback within 48hrs they never did and its now 7 days and there is still no feedback. I called the branch and they said I must speak to the manger who unfortunately was on another call. They promised that the manager will call me once they were done but did not receive the call.