Poor service this time around

Went to standard bank for my annual study loan application. The service quality has dropped dramatically compared to the previous 2 years. I have to bring in my sponsor to sign the documents, who, yes, is employed. This is not a factor though, as no arrangements can be made with the bank to assist employed clients. The sponsor cant take the time off work because yes, that is where she earns money to pay the bank. No streams of communications could be established. No emails. No numbers. Never felt as unwanted by a bank. Didnt even take my details like the other people in line. Asked me 10 times if I am actually approved. I'll put on something expensive next time around.