DW
Deborah W
1 reviews | Active since Nov 2019
04 Nov 2019, 11:25
Poor service!!! That we pay for!!
I have had an account for 20 years. Never had i experienced such lack of assistance. I accidentally transferred funds into my closed standard bank credit card. I called and logged a trpuble ticket for funds to be returned to my Capitec Account. I spoke to numerous consultants. Costimg my airtime as u hold on forever. That was 23 September. Its November already. I want my money back!! Was promised to be refunded in 7 to 10 days.... If this is what service we get. Maybe I need to get another bank. Please assist me asap
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Standard Bank's replyOfficial
04 Nov 2019, 14:55 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Regards Complaint Resolution Centre *** ***
Standard Bank's reply04 Nov 2019, 14:55
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Regards Complaint Resolution Centre *** ***