poor service standards

I was offered a credit card which I have not received the card and also not even used the account about three years back. When I app**** for vehicle finance Standard bank only then informed of R 132.00 outstanding amount on the account I went to pay the money and settled the account. Vehicle finance Department still unable to process my application. I requested the letter stating the matter from card department as per request of vehicle finance department and I could not get any help was sent from pillar to post by standard bank staff. Im not sure if they know if their staff know and understand their duties.There is either a lack of experience or the there is no business principles. I have been phoning standard bank for the 2 Days for hours they all playing the same game.I have been their loyal customer for more than 15 years holding a check account by Im getting such treatment .They spoiling my credit record