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David E
1 reviews | Active since Jul 2020
04 Sept 2023, 11:37
Poor service - Standardbank Mobile
I have a contract with Standardbank Mobile and I activated the roaming option, which I was charged for. I am now out of the country and I'm unable to make or receive call on my phone. I have send e-mails requesting assistance, however I haven't received a reply.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
04 Sept 2023, 12:06HI David
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2023, 12:06
Official
HI David
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Sept 2023, 14:14Hi David
Thank you for the details.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Sept 2023, 14:14
Official
Hi David
Thank you for the details.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
04 Sept 2023, 15:27Good Day David
Thank you for the flagging this with us.
Our consultans will reach you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the flagging this with us.
Our consultans will reach you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2023, 15:27
Official
Good Day David
Thank you for the flagging this with us.
Our consultans will reach you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the flagging this with us.
Our consultans will reach you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Sept 2023, 10:22Hi David
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter. Please provide us with your international number and confirm when can we contact you SA time.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter. Please provide us with your international number and confirm when can we contact you SA time.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 10:22
Official
Hi David
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter. Please provide us with your international number and confirm when can we contact you SA time.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter. Please provide us with your international number and confirm when can we contact you SA time.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Sept 2023, 12:29Hi David
Thank you for the response.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the response.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 12:29
Official
Hi David
Thank you for the response.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the response.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***