Poor Service - Standard Trust!!!

Good day,

I demand a discount on the R 152 977.29 fees payable to Standard Trust:

• Given the absolute poor service I have received from Standard Trust since the 09th of April 2018 in getting the estate wrapped up. • There was constant confusion with a high rate of staff turnover and 0 continuity. • There were no or hardly any updates of where the process was. • I refuse to accept covid as an excuse, the estate was submitted in April 2018, this was an straight forward estate and we are in April 2024 now long after covid. • Standard Trust continued to take fees over the last 6 years. • I am 76 year old widow with no one close in South Africa, my whole family lives abroad. • This experience was an absolute nightmare. • I am not tech savvy and don’t understand how these things work so updates was absolutely necessary, I received almost none. • The Standard Bank Share Trading Account has still not been added to the estate, its been 6 years!!!!!!!!!