Poor service Standard Bank transactional *****

On 1 March 2019,I contacted transactional ***** dept for advice on a purchase that i made where the products that i purchased were not delivered and the seller blocked me on WhatsApp and refused to take my calls.The gentleman told me that i must go to the police station and do an affidavit and open up a case of *****. Did everything and sent through all the docs required on 10 March.No response received from Std Bank.I phoned on the 20 March ,only to be told that they cannot help as there is no funds in the Sellers account.I responded the same day with the following email:(to date no response from the bank) Hi Brenda

So, There is no money in the account at the moment.

Don’t you do regular checks ,like say weekly to see if money comes into the account ,so that you can take the money out? That sounds like a more logical resolution to me.

When I called initially I requested that the amount be reversed from her account And was advised that they will have to get her permission to withdraw the funds from her account.

So my argument to that was “she is a *********, why would she “agree” to reverse the money?

The lady taking my call checked with her colleagues and they agreed that my argument is valid.

They then suggested putting me through to transactional ***** department and the gentleman I spoke to asked me if the ********* banks with Standard bank ,and I confirmed that she did and he said “then that should be easy enough” and told me the procedure. He gave me the 2 email addresses to send the case number to. Told me to get an affidavit done at the police station and to clearly state the account numbers involved etc, which I did. And once I send all the docs through to you guys ,you will be able to reverse the transactions and pay it over to me.

Just checking one day to see if there is money available or not ,is NOT good enough for me. I am expecting you to check weekly and give me feedback. We cannot allow dishonest people to continue operating because they know that both the police and the Banks are ***********.

Please advise? Regards Cindy Govender