MM
Marcia M

1 reviews | Active since Nov 2015

27 Dec 2020, 20:25

Poor service Standard bank Southgate and Maponya mall.

Hi i went to standard bank Southgate Mall on the 17th December 2020 all their ATMs were offline they were only x3 mobile ATMs i couldn't do inter-account transfer i went again on the 18th/12/2020 their ATMs couldn't do the transfer i had to drive to Maponya mall on the 21st/12/2020 All their ATMs were not working , i went back to Southgate Mall again their machines still they couldn't do the transfer i don't have time to go to the bank during the day or working hours i knock off late i went back to Southgate Mall standard bank in the morning on the 23rd/12/2020 i joined the que for enquiries the lady who works there i didn't get her name she didn't have the name tag i asked her how do i put a 7days notice on the ATMs coz it keeps cancel the transaction I've been struggling only to find that they were offline aswell as their call centre they were offline. I've lodged a complaint on Twitter with standard bank last week but non of them haven't helped me as yet i still haven't got my money nor put a notice tomorrow it's Monday i have debit orders they all gonna bounce i am not gonna pay the charges because its gonna bounce its not my problem its theirs , so i have to struggle like this to get my money??? It's been 2weeks now why is it so difficult and their app its not doing the transfers/ notice I've tried it aswell!! Please help i need my money

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Replies (2)
Standard Bank
Standard Bank's reply28 Dec 2020, 07:15
Official
Hello Onica
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)
 *********** 
Standard Bank
Standard Bank's reply11 Jan 2021, 10:13
Official
Dear Onica

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards 

Clint Petersen
Complaint Resolution Centre
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