Poor service standard bank ***** section

I had ***** committed on my account a few weeks ago.The matter was picked up by the ***** section on the 3rd transaction. I was asked if I recognized these transactions I responded No.From there on only sms from standard bank .I am utterly dissatisfied and looking to take my business to Nedbank or FNB as I've been with this bank forever but I'm treated so poorly .How difficult is this the bank is in possession of all the transactions and who took the money they were late to intercept only after the 3rd transaction it was too late Now I sit with stress I doubt this ***** section works as you sit for hours they promise to escalate but zero assistance. Standard Bank: Dear Client, we are investigating your ***** case ***. Thank you for your patience. We will contact you as soon as investigation is complete.This is the sms I get everyday seriously you need a serious shake up.