Poor Service Standard Bank SA

In June I had a water pipe burst in my kitchen wall, I contacted standard bank as my insurer.

I logged a claim online and the ball was rolling since then I had to constantly make contact to obtain details of the contractors.

Then standard bank could not supply a plumber from their panel and I was encouraged by Stdbank to use an external plumber, the plumber gave a quote and I submitted it to Stdbank where again I was left with the waiting game.

Eventually I paid the plumber out of pocket R5500.00 and Stadbank eventualy advised they are only going to settle R1750.00, still waiting for the settlement two weeks later.

When I call them then there is always a issue with their lines or people is on some kind of leave