Poor Service - Standard Bank Potchefstroom Branch!

After waiting 4 weeks Standard Bank Potchefstroom, we finally have our purchase contract ready to sign today 11 March 2016. Now today has once again come and no response from them whatsoever. (E-Mail & Phone). They never phone back to keep us posted and up to date with things. We always have to contact them to follow up. Are we not the customer?? We have two Business accounts with Standard Bank but definitely don't get treated as such. It took Standard Bank 4 Months to approve a building loan which got dragged out at the branch and plenty phone calls / e-mails later we eventually got it right. REALLY? Is this Standard Bank???? The builders built a workshop quicker than what you can approve a loan and do paperwork. It's pathetic! We need to change to different branch immediately and if the service does not dramatically improve we are changing both accounts to FNB business.