Poor service standard bank late estate

Good morning,

I hope you are all doing very well this morning. At least better than me.

I have been very patient with standard bank and I have been very respectful.

I have been through hell and right back after my mother's demise. I am an only child so at the moment I feel like a ******* bin. All the **** are being dumped on me.

Standard Bank decided to finance my mother's car without a life cover and low and behold want to hold me accountable for taking a risk to finance a car without a credit life. I asked how many times if standard bank can request the original contract to see whether she agreed or did not agree to get credit life or not. Nothing was done. I said my mother's pension has not been finalized as I am still in a legal battle with GEPF because they used an old beneficiary nomination form to process my mother's pension and not the latest amendment and they want to reason that it was done online. The official who processed the transaction had deleted the most recent amendment of 2022 where I am the sole beneficiary. The file is with forensics. I am waiting. My mother's pension was also slashed in half as she died in service and they call it a death benefit. They literally took 50% of my mother's hard earned money of 43 years service in education. Now you, standard bank also want to take my money. The little I got and have left via a car that you took the risk on. Not me. You should not have financed the car because my mother did have a paid off car.

In the meantime the interest and installments are getting more and more on her car and you want to hold me responsible for your negligence.

I also asked how many times send me the settlement amount for the car so I can sell it. It has been months requesting to sell the car and get the amount owed.

I am so sick and tired. I have been on anti-anxiety medication for months at the hands of standard bank and the government pension fund. At this point I feel like I need to take legal action against standard bank too for this deliberate neglect. It has caused me tremendous trauma.

I feel like I have not only lost my mother, the only parent I had, my grandmother two weeks after my mom and for more than a year I have to go through this trauma by standard bank and gepf. Myself and my husband have all our banking products with standard bank. My mother also had.

Why do you feel that it is ok to let your clients go through this? I have had enough really.

You as standard bank don't give a damn about the well being of your clients and your service is as appalling as that GEPF.

You have failed me!