Poor service standard bank

I renewed my credit card. I received no notification of the delivery via sms. The card was delivered the wrong branch. I had to go to the branch where I wanted it delivered, stand in a very long tellee que, just to be told the card is not there. I discovered the card at another branch. An sms was apparently sent but not to my number. I tried internet banking and the standard bank app to view my contact details but one cannot see that, you have to go to a branch. Standard bank retrenched all the competent staff, now have a staff shotage and their digital systems are behind times, so one still have to go to a branch to see or update contact details. When I finally found my card, the personnel inside the bank were unable to activate it and told me to phone the card devision for help. 3 hours later I left the bank with a dead card and an empty promise that they will get back to me, still waiting for that response. I logged a complaint with the bank as well as their ***** devision...it went unanswered