MH
MARIAAN H
1 reviews | Active since Dec 2015
12 Aug 2025, 07:57
POOR SERVICE STANDARD BANK CONNECT
Received my xiaomi mi box s on the 14.7.2025 from the start it gave problems, I reported it on the 16.7.2025 they advise it will be picked up only been picked up one week later. I kept on following up when do I receive a new tv box i do not want the old one repaired and returned as my money is not faulty and had to be repaired. They deducted end of july 2025 I did not even had the TV box in my possession the wrong amount was deducted from my account R49,00 and the contract was for R45,00. I think I should rather cancel the contract due to very, poor service. Also need a refund for the R49,00 as I did not have the box in my possession for almost a month now. Please treat this as urgent.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Aug 2025, 08:03Dear Mariaan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2025, 08:03
Official
Dear Mariaan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MH
MARIAAN H's updateReviewer Update
15 Aug 2025, 09:36HI, Today date is already the 15th of August till now no response from Standard bank. I need an answer on my complain not just our team will contact you to assist.
MH
MARIAAN H's update15 Aug 2025, 09:36
Reviewer Update
HI, Today date is already the 15th of August till now no response from Standard bank. I need an answer on my complain not just our team will contact you to assist.
Standard Bank's replyOfficial
15 Aug 2025, 11:10Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2025, 11:10
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***