Poor service standard bank call centre

Standard Bank Melrose Arch has closed now we are forced to call the call centre. The phone rings forever and when someone eventually answers they transfer to another department. I have been waiting for a call from Donavan from card rentation department and just to get to him its taken me 4 working days and i sent serveral emails and he needed to confirm details and send he will call back. So is this going to take another week for me to get hold of him.