SD
Sandra D

1 reviews | Active since May 2022

11 May 2022, 16:52

Poor Service Standard Bank

Good day my prestige account was compromised , three ********** tractions were presented ,R3200, R7200, R3922. The first one was honored by someone from Saudi Arabia. I was waken up in the early hours of the morning by a consultant from standard bank asking me if i was conducting online purchases i said no this was on the morning of 3-04-22 . i was told my card linked to the account was stopped . two days later . A transaction for R738.00 was honored to the same person that hacked into my account . Two weeks after several calls to Standard bank the amount of R3200 was refunded and R738 . On the 7-04-22 ,R3922 was honored to the same hacker and R792 . not to mention all the bank charges .i called prestige bank for two weeks waiting and expecting help or answers . It took Standard bank 5 weeks to sort out the refund and bank charges. What poor service . I Have been banking with them for 20years or more . I was told that my account was excessed through Apple Pay , I did not load my personal card number on Apple pay .

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Replies (1)
Standard Bank
Standard Bank's reply14 May 2022, 11:43
Official
Good day Sandra

Thank you for posting your comments. 

Your matter was escalated accordingly.  

We will revert to you as soon as possible. 

Kind regards 

Standard Bank Help Centre 
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