JP
Jason P
1 reviews | Active since Sept 2015
18 Mar 2024, 12:02
Poor Service - Standard Bank
Standard Bank Lounge at the airport you can take 1 person in with you when I flew down to CT on the 6th March I asked at reception at the Lounge can I do the same thing in CT and they said yes on both occasions. Currently at Bidvest Lounge on behalf of Standard bank previously never had to pay for my wife. Today I was told I have to pay R255. 75 Poor customer service & not consistent
I currently have a black Platinum Private Banking Card
Flight no GE 132 from CT to Jhb
Cell ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Mar 2024, 12:08Hi Jason
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Mar 2024, 12:08
Official
Hi Jason
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
18 Mar 2024, 12:13Dear Jason
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2024, 12:13
Official
Dear Jason
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Mar 2024, 16:21Hi Jason
Please note the matter has been escalated to the relevant. We will provide feedback once resolved.
Please note the matter has been escalated to the relevant. We will provide feedback once resolved.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply22 Mar 2024, 16:21
Official
Hi Jason
Please note the matter has been escalated to the relevant. We will provide feedback once resolved.
Please note the matter has been escalated to the relevant. We will provide feedback once resolved.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team