Poor service Standard Bank

I have had repeated episodes of trying to change my monthly limit for transactions on my personal account and was told to go into the bank to do so even though I have the money in my account to cover the limit increase. The increase finally went through and now some payments on my business account did not go through despite me not having reached the limit on that account. I am not able to sit on the phone for hours waiting to speak to someone and keep getting passed on and then the call is dropped. Have been with the bank for over 30 years and very unimpressed