Poor service Standard Bank!

Why are even the simplest things so complicated? My dad needs to change his email address for his statements to be emailed to the VERY SAME email address on his banking profile! I have been on the phone to various people at the call centre and the branch (for the last two hours) who say it is IMPOSSIBLE to do online. He cannot get into the branch at this time in person - but let's make life as DIFFICULT as possible for older people!!!!!!! Standard Bank has no respect for an aging population! (Ironically, I emailed to close a business account and it was done immediately without any verification - so closing is fine, servicing existing clients is not. Go figure.)