lN
liezel N
1 reviews | Active since Sept 2013
08 Jun 2021, 12:16
Poor service Standard Bank
I enquired about my card that will expire soon. New card was issued and would be delivered on 14 June 2021 latest. Then my card stopped working. So now I am stuck on month end. After complaining a promise was made that the card will be at the branch today, 8 June. Card is at the courier awaiting delivery instructions. I do not get answers and after being told the card was stopped because of the new one, now it it because the card is old. Pathetic service after being a 24 year long customer
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Standard Bank's replyOfficial
09 Jun 2021, 04:28Hello Liezel,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Jun 2021, 04:28
Official
Hello Liezel,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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