RB
Reza B
1 reviews | Active since Feb 2024
14 May 2025, 10:51
Poor Service - Standard Bank
Worst Bank to deal with. *********** call centre consultants. (Names withheld)
Regarding an issue with digital banking, The first consultant assures me to call back 5 minutes after terminating the call. The second consultant instead of referring the call to the digital banking department, re-routes the call to another consultant within the call centre.
Frustrating, and still no answer regarding the missing funds.
Standard Bank, your service levels are pathetic.
Reza
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 May 2025, 10:58Dear Reza,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2025, 10:58
Official
Dear Reza,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 May 2025, 09:51Good day Reza,
We would like to thank you for taking our calls and confirming the resolution of this case.
We are glad that you have been assisted.
Should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for taking our calls and confirming the resolution of this case.
We are glad that you have been assisted.
Should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2025, 09:51
Official
Good day Reza,
We would like to thank you for taking our calls and confirming the resolution of this case.
We are glad that you have been assisted.
Should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for taking our calls and confirming the resolution of this case.
We are glad that you have been assisted.
Should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***