Poor service Standard bank

<p>On 8 Feb 2017 the ATM at Elarduspark Shopping mall swallowed my prestige card and send an SMS that I have received R2300 out of my account. As the ATM swallowed my card and I have a R2000 limit on my card taking R2300 is impossible. I called ********** 600 at 16:20 and cancelled the card and asked that the ATM be switched off, this was done aprox 10 minutes later and I left. Call was supposed to be logged.</p> <p>On 9 Feb 2017 I went to the Caste walk branch (prestige client there) and a call was logged ********** 035, I explained to the lady (which was not my personal banker as I never see her as you need an appointment) that I had to leave to KZN and that is my food money. </p> <p>Now on 13 Feb 2017 I am out of money (for food) and no matter what I do if I call I can’t talk to my personal banker and everyone is so sorry for the inconvenience and just log a new call. Does the first call not show on the system????? And sorry for the inconvenience does not buy FOOD.</p> <p> </p> <p>I am trying to comprehend how the heck Standard bank one of the great 4 banks in SA does not have a system that show if a ATM is malfunctioning and it take them 7 days to sort a problem out?????? </p> <p> </p> <p> </p> <p> </p>