Poor Service Standard Bank

Item: Standard Bank
Rating: 1
Author: Loran B

My elderly mother has been waiting for over a month for her new debit card. We keep having to call in to see what is happening and keep getting different stories. No one follows up or calls back. Now her card has expired and still no follow-up from Standard. She has been a client for years. Such poor and disappointing service!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

14 Nov 2023, 12:55

Dear Loran

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

We will be taking a closer a look and will get back to you

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply14 Nov 2023, 12:55

Official

Dear Loran

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

We will be taking a closer a look and will get back to you

Kindest regards,

Standard Bank Hello Peter Team

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Loran B's updateReviewer Update

14 Nov 2023, 13:06

Thank you. I appreciate your response and hope this can be sorted now.

Loran B's update14 Nov 2023, 13:06

Reviewer Update

Thank you. I appreciate your response and hope this can be sorted now.

Standard Bank's replyOfficial

14 Nov 2023, 13:20

Dear Loran

Your matter has been assigned to our team, kindly be on the lookout for a call from us.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply14 Nov 2023, 13:20

Official

Dear Loran

Your matter has been assigned to our team, kindly be on the lookout for a call from us.

Kindest regards,

Standard Bank Hello Peter Team

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