Poor service Standard Bank

Dear Sir / Madam<br> <br> Both my husband and I have called std bank insurance regarding a dispute over the insurance value of our property and the consultants you employ have no idea what they are doing. I was told by std bank home loans that my property was value at my home loan value then when my debit order for the insurance decreased compared to what i was previously paying I called home loans only to be told I need to speak to std bank insurance. So both my husband an I have called them and they said they are going to log a dispute and get it reassessed. My husband asked to speak to a team leader and this team leader was on lunch. No-one has called me or my husband and we have not received an sms regarding anything. You guys are absolutely terrible. If something had to happen to my house then what would you have done....paid me short and not care at all. Kindly can someone who is intelligent and understands valuations please call me to resolve this