POOR SERVICE - STANDARD BANK

<p>I called Standard Bank early last to make enquiries on what I needed to increase my bond and was told that I could not use my tenant’s lease agreement from three years ago, that I had to have a current lease signed. I accordingly had a lease drawn up for the 1st of January 2017 and it was signed on 10 January 2017. My tenant has been paying monies into my account since March 2014. I called Standard Bank on 12 January 2017 to increase my bond. I was told I could qualify for R400 000 on my credentials but only need R300 000. I sent all the necessary documents on 12 January 2017 at 10.37 but got no read receipt. I again sent my documents on Friday 13 January 2017 at 10.18 and again never received a read receipt. I called Standard Bank on Monday 16 January 2017 to enquire whether they had received my docs and was told that the documents had been received and that they were at some department. I called Standard Bank yesterday, Wednesday 18 January 2017, only to find out that my application had apparently been declined on THURSDAY 12 JANUARY 2017 (the first day I app**** for the increase) already due to the fact that the lease was dated 1 January 2017. I am so very upset by the treatment I have received. No one bothered to call me or send me a message and when I called on Monday already i was not told this. Standard Bank has my original lease from three years ago on their records, they can see that every single month for the past almost three years I have received rental from the same gentleman but they are declining me. I need urgent assistance as I need this money urgently. </p> <p> </p>