Poor service Standard Bank

Thank you for that as it would be greatly appreciated. However it is extremely disappointing to see the poor service and lack of consideration Standard Bank is offering during this pandemic.
My father has been affected aswell as result he also has no income given that the schools has been closed and Standard bank card division calls him constantly demanding to make payment into his credit card. It is not a case of him not wanting to pay, it is just a matter of it being in a difficult situation. There is various people from the attorneys that constantly call and demand when he has explained time and time again. This is really disappointing unlike the other banks who have taken the current world wide situation into consideration and assisted their customers Standard bank just is extremely so inconsiderate. Its a kick in the face after moving my parents from ABSA to Standard Bank.The details for my father can be requested via email as this post is public.