POOR SERVICE REGARDING INTERNETBANKING FAULT

It's end of the month and I have accounts to pay. I try and sign in to my internet account and get a message it cannot open my "Personal Dashboard" and I should try later. I tried for more than an hour to no avail. I called and was on hold for 45+ min. and kept on being told they are experiencing high call volumes. At 16:00 the call centre shuts down till Monday. Surely if this was a problem they were aware of they could have put this on the service instead of the ******* they call music! I've been a client since October 1984 and it is sad to see an institution which was once highly rated going downhill at the rate they are.