Poor service regarding a will

Very bad service from Mr Segalo Monare. We want to get a will for my mother in law and we phoned on 2 September to schedule an appointment. He indicated that either him or his colleague would call us but it is almost a month now and no call. Firstly he was discouraging us to draft one solely because my mother in law has only money and not property but we want to draft a will to avoid any conflicts.