PT
Palesa T
1 reviews | Active since Feb 2019
09 May 2020, 14:29
Poor service receiving from Standardbank
I’ve been calling standard bank since from the 1st week of April requesting for the payment holiday approval letter and my refund but till today I have not being helped..I even called their complain department but all the Standardbank staff have not assisted me till today I have not being helped by Standardbank..I am so heartbroken with the service I am getting at Standardbank..they really don’t want to work maybe they should just join the companies that are closed because they are opened but they are not assisting us....
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 May 2020, 04:24 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 May 2020, 04:24
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
12 May 2020, 18:02Dear Palesa Tladi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Johanna Kele
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Johanna Kele
Complaint Resolution Centre
***
Standard Bank's reply12 May 2020, 18:02
Official
Dear Palesa Tladi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Johanna Kele
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Johanna Kele
Complaint Resolution Centre
***